Guest information hub
Centralized guest profiles with communication history and preferences for personalized service.
How it works
The guest experience, step by step
Guest books reservation
Profile is automatically created or updated with booking details
Preferences captured
Pre-arrival communication captures room preferences, dietary needs, etc.
Staff receives notifications
Front desk and relevant staff see guest profile with preferences
Personalized experience delivered
Room setup and service aligned with documented preferences
What's included
Everything you get with Guest information
Real-world use cases
See how hotels use Guest information
Personalized guest service
Staff lack context about returning guests and their preferences
Unified guest profile shows past stays, preferences, and communication history
40% increase in guest satisfaction scores for returning guests
VIP guest management
Important guests don't receive consistent special treatment
Automatic flagging of VIP guests with preference alerts
25% increase in repeat bookings from high-value guests
Integrations
Works seamlessly with your existing tools
Related features
Explore more capabilities
Connect with guests through the world's most popular messaging platform with 2+ billion users worldwide.
SMS
Reach every guest with text messaging. Universal, reliable, and works on all mobile devices without requiring an app.
Socials
Connect with guests on Facebook Messenger, Instagram DMs, and TikTok - all in one unified inbox.
Ready to get started with Guest information?
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