Smart auto replies
AI-powered automated responses that handle common guest questions instantly and accurately.
How it works
The guest experience, step by step
Guest sends a message
Question about WiFi, breakfast times, or hotel services
AI analyzes the intent
Natural language processing identifies the question type
Instant response delivered
Relevant answer sent within 1 second, 24/7
Complex queries escalated
If needed, message is routed to staff with context
What's included
Everything you get with Auto replies
Real-world use cases
See how hotels use Auto replies
FAQ automation
Staff spend hours answering repetitive questions
Auto-replies instantly answer common questions about WiFi, breakfast, etc.
80% reduction in routine support queries
24/7 Concierge
Guests need information outside business hours
Automated responses provide directions, recommendations, hotel info
100% availability, 95% guest satisfaction with auto-responses
Integrations
Works seamlessly with your existing tools
Related features
Explore more capabilities
Connect with guests through the world's most popular messaging platform with 2+ billion users worldwide.
SMS
Reach every guest with text messaging. Universal, reliable, and works on all mobile devices without requiring an app.
Socials
Connect with guests on Facebook Messenger, Instagram DMs, and TikTok - all in one unified inbox.
Ready to get started with Auto replies?
Join 1,500+ hoteliers already using askng.it.