Social media channels
Connect with guests on Facebook Messenger, Instagram DMs, and TikTok - all in one unified inbox.
What's included
Everything you get with Socials
Real-world use cases
See how hotels use Socials
Social media inquiries
Guests message via social media but responses are slow and scattered
All social DMs flow into one unified inbox for fast response
5x faster response to social inquiries
Visual brand engagement
Guests discover hotel on Instagram but can't easily communicate
Seamless DM integration for booking inquiries and support
40% increase in direct bookings from social media
Integrations
Works seamlessly with your existing tools
Related features
Explore more capabilities
Connect with guests through the world's most popular messaging platform with 2+ billion users worldwide.
SMS
Reach every guest with text messaging. Universal, reliable, and works on all mobile devices without requiring an app.
RCS
Rich Communication Services - the next generation of SMS with rich media, branding, and interactive features.
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