At askng.it, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you use our hospitality communication platform.

1. Information we collect

askng.it collects information that you provide directly to us, including when you create an account, use our services, or communicate with us. This includes:

Account information (name, email, phone number, company details)
Guest communication data processed through our platform
Usage data and analytics
Payment and billing information
Support and feedback communications

2. How we use your information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations. Specifically, we use your data to:

Deliver and enhance our communication platform services
Process transactions and send transaction notifications
Provide customer support and respond to inquiries
Analyse usage patterns and improve user experience
Send important updates, security alerts, and administrative messages
Comply with legal requirements and enforce our terms

3. Information sharing

We do not sell your personal information. We may share information with:

Service providers who assist in operating our platform (cloud hosting, analytics, payment processing)
Legal authorities when required by law or to protect our rights
Business partners with your explicit consent
Potential acquirers in the event of a merger or acquisition

4. Data security

We implement appropriate security measures to protect your information, including:

End-to-end encryption for data in transit and at rest
Regular security assessments and penetration testing
Strict access controls and authentication requirements
Regular security training for our team members

5. Your rights

You have rights regarding your personal data under GDPR, CCPA, and other privacy laws:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a machine-readable format
Objection: Object to certain processing activities
Restriction: Request limitation of data processing

6. Data retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we retain data for the duration of your account plus 90 days, unless longer retention is required by law.

7. International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

Email: privacy@askng.it

Address: askng.it, Herengracht 420, 1017BZ Amsterdam, Netherlands

Phone: +31 85 109 4500

Privacy policy